Cancellation Policy

Last updated: August 28, 2026

The short version

This site does not take payment, a deposit, or a card number for any booking — so there is nothing on this website to refund. A ride request sent through the "Send on WhatsApp" button is exactly that: a request. It becomes a booking only when Jet Black Drivers confirms it with you directly, over WhatsApp, and any deposit, cancellation window, or fee is whatever the two of you agree to at that point, not something set by this page.

Changing or cancelling a ride

Changes and cancellations are handled directly with your driver, not through this website. Message +1 (908) 381-4736 on WhatsApp, or call +1 (908) 381-4736, as early as you can — the sooner Frank knows, the easier it is to move the car or release the time.

This website does not charge a cancellation fee, hold a deposit, or store a card. Anything of that kind for a particular booking is whatever you and Jet Black Drivers agree to when the ride is confirmed over WhatsApp.

Weather, traffic, and things outside anyone's control

New York and New Jersey traffic, weather, and airport delays can affect any pickup. Message as soon as you know about a delay — a driven conversation in real time handles this better than a fixed rule on a webpage.

Your rights under New York law

New York General Business Law § 349 prohibits deceptive acts and practices in the conduct of business, including around cancellation and refund terms. Nothing on this page, or agreed over WhatsApp, is meant to waive a right that statute gives you.

Changes

This policy may be updated from time to time. When it is, the "Last updated" date above changes.

Contact

Jet Black Drivers
Phone: +1 (908) 381-4736
WhatsApp: Message on WhatsApp
Email: frank@jetblackdrivers.com
Instagram: @jetblack_drivers